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About Pix
How Pix work, who can use it, and how we handle my data
First steps
Why should I use Pix?- How does Pix work?
Personal data
Where is my data stored? Is my data transferred to third parties?Accessibility
I have a visual impairment, can I use Pix?
Access Pix
Sign in and log in
Account creation
How to create my Pix account?Logging in to my account
How to log in to my Pix account?- I forgot my login information. What do I do?
- I've forgotten my password. What do I do?
Connection troubleshooting
I get a message saying that my account is permanently blocked. What do I do?- I get a connection error. What should I do?
Take Pix tests
Required tools and equipment; score and levels : how to develop my digital skills with Pix
Hardware configuration
What tools do I need to use Pix?- Can I take Pix tests on my smartphone/tablet?
- Can I take Pix tests without an internet connection?
- I'm a Mac, Linux or Chromebook user. Can I take Pix tests?
Tests and competencies
Am I allowed to use the Internet to answer questions?- What do Pix scores and levels mean?
- How can I improve my Pix score?
- I can't reach the next level. What can I do?
- How do I reset my competences?
- How to open, modify or retrieve a file downloaded from a Pix question?
Personalised tests
What is a personalised-test code? How to use it?
Manage my account
Id, password, name, and account settings
Account
Can I change the first name and last name on my account?- How do I use Pix in another language?
Id and password
How can I change my Pix account email address?- I've forgotten my password. What do I do?
Account deletion
I have several accounts, can I merge them?- I want to delete my account. How do I do this?
Get certified
How to register for a session, how it takes place, how to interpret my results
Before certification
What's the Pix Certification?- How do I know if I'm eligible for certification?
- Where can I pass the Pix certification test?
- Can I take the Pix certification test remotely?
During certification
How is the certification session organised?- What is a session number and where can I find it?
- Do I have access to the Internet during the certification?
- Can I bring my own computer or choose the operating system of the computer on which I will be tested?
- What should I do if something goes wrong during the certification session?
After certification
How can I check my certification results?- I didn't get my Pix certification. Can I take it several times?
- How do I download and share my certification results?
- How can I change the personal information on my certificate?
- How should I interpret my certification results?
Contribute to Pix
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